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How’s things in your team? Everyone’s getting along – team is performing OK. Customers and colleagues all appear happy – Job Done! Well maybe not.

A key objective for any team leader is to improve individual and team performance. After establishing your “one to one” system (Read more about one to ones) and building rapport with your team the next step is to focus on change and improvement.

Are you sitting comfortably?

Are you sitting comfortablyThis may hurt a bit! You are responsible for the systems in your area of work and the performance of your team. You control their processes. How you interact with the individuals and the team impacts their performance. What you do and what you say can make a big difference. So how can you find out what you need to do to  start the improvement process?

At your next round of one to ones ask each team member the following question.

  • What do I need to do differently to help you do a better job?

Listen carefully to the answer. Talk through any flippant responses – they may be more truthful than they seem. Ask questions to develop some options to effect the change. Some useful questions might be :-

  • What do I need to start doing or do more of?
  • What do I need to stop doing or do less of?
  • What do you get for the change?
  • What does the customer (internal and external) get for the change?
  • What does the team get for the change?
  • What’s the best way of achieving the change?
  • Who else do we need to involve?
  • How can we work together to implement the change?

Then do something – commit to action


Your reputation and your teams rests upon the actions that you take.


Looking for some help on leadership skills for you or your managers? Contact me to discuss how I can support you and your teams’ development.

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